When a property owner files a claim, the management company becomes the interpreter. The owner calls with questions about the carrier's response, the estimate, the deductible, the timeline. That time comes off the team's day and it repeats across every unit in the portfolio that gets hit.
"The carrier sent a letter and the owner wants us to explain what it means."
"The owner keeps calling to ask when the insurance check is coming."
"The owner doesn't understand why the carrier's estimate is lower than the contractor's quote."
"The owner wants to know if their deductible applies to tenant-caused damage."
Scheduling contractor access to the unit.
Managing tenant displacement during repairs.
Coordinating between owner and carrier on scope.
Documenting property condition for the claim.
The company receives a unique referral link tied to its business. Share it with property owners when a claim arises or when coverage questions surface. When an owner uses the link, ClaimSpeak helps them understand the language and structure of the claim. What the carrier's approval means, how the estimate is organized, what the deductible applies to, how the timeline is laid out. The owner gets answers without calling the management office for interpretation.
Share a link when the claim comes in. ClaimSpeak handles the education. The team focuses on coordination.
Pre-loss documentation. Comprehensive property condition records before any loss occurs. Scheduled across the portfolio on a rolling basis. Strengthens the owner's position when a claim is filed.
Move-in/move-out inspections. Dated condition records at lease start and lease end. Protects against tenant damage disputes and security deposit challenges. Integrates into the turnover process.
Both services are separate from the referral link and can be incorporated into the management agreement as additional offerings.
Sessions per referral link, query volume, and engagement depth across the portfolio. Breakdowns by property or owner available where a property identifier is provided.
Claims-related coordination time from the work order or maintenance system. Tag for owners who used ClaimSpeak. Comparison of insurance coordination hours per claim between the two groups.
After 6 months, both sides review the numbers together and decide whether to continue.
Cost: Free. No cost to the company at any point.
Term: 6 months. After 6 months, both parties review the usage data and decide whether to continue.
Exclusivity: None.
Type: Referral Resource Partner Agreement.