Every consultation starts with the same 20 minutes of baseline education. What the carrier's estimate means. What the process looks like. What the adjuster's role actually is. That time comes off the top of every engagement, and it scales with the book.
"I got this estimate from the insurance company and I have no idea what any of it means."
"My claim has been open for two months and I still don't understand where it stands."
"What is the difference between what you do and what the insurance adjuster does?"
"They closed my claim and I don't even know why or what I can do about it."
Reviewing carrier estimates and identifying shortfalls.
Negotiating directly with the carrier.
Filing supplements and re-inspections.
Closing the claim and securing final payment.
ClaimSpeak is a tool a public adjuster can use personally and share with clients at any stage. Before the consultation, during active representation, or after settlement. When a homeowner uses it, ClaimSpeak helps them understand the language and structure of the claim. What the carrier's estimate means, what depreciation is, how the process is organized. The homeowner arrives informed instead of starting from zero.
Homeowners who sign up can also build a claim file. A structured, running record of their claim that organizes every question asked, every response received, and every document uploaded into a single reference point. The claim file reduces mid-claim calls from "what does this mean?" to "here's what I'm seeing."
Try it on a claim. If it's useful, share it with clients. No cost, no obligation.