Most agencies absorb hundreds of hours per year on claims calls they can't resolve — clients asking questions, not requesting action. Enter your numbers to see the cost of those education calls, and what shifts when clients arrive informed.
Claims calls fall into two categories: education calls — where the client needs something explained (claim status, coverage questions, settlement confusion) — and action calls — where the client needs the agent to do something (file the FNOL, contact the carrier, make a policy change). ClaimSpeak absorbs the education calls by giving clients claim intelligence at the point of need, before they pick up the phone. Action calls remain with your team — those are legitimate agency work. The projection above reflects this structural split.